SOLUTIONS
Stop answering “any update?”
For businesses whose work happens in stages — legal, immigration, consulting, claims. Cases with events, documents, and a status timeline your client can see for themselves.
The situation
Your team spends a third of the week answering status enquiries. Documents arrive by email, get renamed inconsistently, and occasionally attach to the wrong matter. There is no single place a client can look to see where their application has reached — so they ask, and someone stops working to answer.
What you get
Each one links to the feature page that proves it.
Cases with a flow you define
Stages set by your practice, not by us. Each case holds its events, its documents, and its status.
Reviews & casesA timeline both sides see
The client sees where things stand without asking. The operator stops answering the same question. The timeline is the answer.
Documents under policy
Uploads run through the same media policies as everything else — file type and size enforced before anything reaches a caseworker. Private files are served through an authorisation check, not hidden behind a URL.
Media libraryAutomatic notifications on every stage change
The client hears about a change when it happens, in their language, through the channel they prefer.
NotificationsForms that feed cases
Intake forms built without code, with file uploads and structured submissions that become the start of a case.
Forms & leadsA full audit trail
Who changed what, when, down to the field — and internal remarks visible to your team but never to the client.
Audit & historyFeatures on / features off
The toggle model, made concrete on one installation.
8 of 27 switched on for a typical service & case platform installation. Everything unlit is off — the named ones below are simply the ones people ask about.
Typically on
- Case engine
- Form builder
- Media library
- Notifications
- Authentication & accounts
- Two-factor authentication
- Content engine
- Saved views
Present, routed, and in the menu.
Typically off
- Product catalog
- Shopping cart
- Shipping
- Checkout & orders
- Coupons & discounts
- Customer wallet
- Reviews & ratings
- Public profiles
Not hidden — absent. The routes stop answering.
A professional services installation runs with commerce entirely absent. The practice never sees a menu for a shop.
Let's build the thing you actually want to build.
Tell us what you have in mind. We'll show you how much of it already exists.
- We reply within one working day
- No sales sequence, no drip campaign
- NDA before the call if you'd prefer